If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Energy Advice Hub (operated by Sustainable Energy First) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Energy Advice Hub’, ‘Sustainable Energy First’, ‘SEFirst’, ‘British Independent Utilities’, ‘BIU’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 349 Clifton Drive North, Lytham St Annes, Lancashire, FY8 2NA.
The term ‘you’ refers to the user or viewer of our website.
Energy Advice Hub Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://energyadvicehub.org (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Communicate with you;
- Screen requests for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an enquiry through the Site), or otherwise to pursue our legitimate business interests listed above.
DATA RETENTION
When you enquire through the Site, we will maintain your information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@sefirst.com or by mail using the details provided below:
St Annes Buildings, Lytham St Annes, Lancashire, FY8 2NA, United Kingdom
GDPR
You can request access to, or request the deletion of any personal data, where applicable, by contacting SE First’s Data Protection Officer via Email: dataprotection@sefirst.com or via Post: DPO, Sustainable Energy First, St Annes Buildings, 349 Clifton Drive North, Lytham St Annes, Lancashire, FY8 2NA.
